Refund Policy

1. Basic Principle

Since the Platform is an intermediary that runs no warehouse of its own, refunds aren't automatic — we use a refund only after review through the report/dispute process. An order not cancelled immediately after payment can still be cancelled directly by the buyer, but only until the seller starts shipping it.

2. When a Refund Is Available

• The seller didn't ship the item within the shipping deadline
• The item arrived significantly different from its description, or damaged
• The listing was deactivated after a report found the seller was selling a prohibited item

3. Refund Process

File a dispute for the order from "My Orders," and our team will review it and decide on a refund or seller payout. This can take a few business days.

4. Fees and Other Notes

The intermediary commission is charged on successfully completed transactions; it's returned if a refund is decided. That said, a refund for a simple change of mind may not be supported once the seller has already shipped the item. Whether a loss in transit qualifies for a refund is decided case by case.